Before moving on to your next trip, take a moment to look around your vehicle from the driver’s seat for any items that may have been left behind by the customer. You can do this without stopping the vehicle or leaving your seat.

   If you discover an item in your vehicle left behind by one of your customers, please report this to us immediately via the in-app My customer left an item behind. Customers will have a 6-hour period from the end of each trip to contact driver-partners via a masked number to arrange for a suitable time and place for the return of lost-and-found items. Note that customers may be able to call you via a masked number for up to 6 hours after the trip or send you a chat up to 2 hours after the trip.

  If the customer consents, you may return the item to the customer directly, or leave it with our support team at GoHub (28 Sin Ming Lane, #01-136). If you do not hear from any customer after 12 hours from an item being left in your vehicle, you may leave the lost item with our support team at GoHub (28 Sin Ming Lane, #01-136). Please refer to this post for more details on our lost-and-found process.