You will automatically receive a $4 cancellation fee credited immediately to your driver wallet if:

• The customer cancels more than 4 minutes after being matched.
• You cancel more than 4 minutes after swiping ‘I have arrived’.
• The customer cancels as soon as you arrive.

If you are eligible but haven't received your fee, please report it via in-app article form I did not receive a $4 cancellation fee or write in to us at drivercare.sg@gojek.com for us to assist you further.