We always strive to provide the best experience for you by paying special attention to your comfort and security while using Gojek services, including ensuring that you are fully protected when using GoCar services from accidents that may occur. 

Therefore, Gojek in collaboration with PasarPolis provides insurance for GoCar customers. When you are traveling with GoCar, you will automatically get insurance protection benefits throughout your entire trip without being charged for any extra costs.

I. What benefits and coverage value can I get from this insurance?

Here are the details about the benefits and coverage value that you will get: 

• Death due to accident: IDR 50,000,000 
• Permanent Disability due to accident: IDR 50,000,000 
• Medical expenses due to accident: IDR 25,000,000 
• Ambulance & other transportation replacement costs: IDR 500,000
• First aid replacement costs for accidents: IDR 1,000,000
• Bereavement Compensation: IDR 4,000,000 
• Loss of Personal Items due to Theft/ Robbery Compensation: IDR 1,000,000
• Loss of Personal Items due to Theft or Robbery: IDR 1,000,000
• Damage to Personal Items due to an Accident: IDR 1,000,000

II. Who is covered by this insurance?

The eligible parties for this insurance are: 

• All Passengers (maximum of 2 customers) in each GoCar and GoBlueBird trip.
• GoCar Driver 

III. How do I submit a claim?

When you make a claim, all evidence of events and required documents, such as the transaction number, photo of your identity card, medical records, receipts or proof of hospital fees, accident reports from the police or a Police Official Report (BAP), and other documents, all of which are submitted and sent via the PasarPolis online form. 

You can make a claim in the online form below: 

PasarPolis Insurance Claim Form

(Click the text above to open the form)

After you fill out the claim form on the PasarPolis online form, we or PasarPolis may contact you to ask some questions related to the incident to ensure that the information is complete (such as what, who, why, when, where and how regarding the chronology of events).

IV. What documents are needed to submit the claim?

Required Documents

• Customer ID/KTP
• Details of the Chronology (Include Date, Time and Place of the Accident

Death due to accident and bereavement compensation

• Death certificate from local authorities
• Heir's ID/ KTP
• Family Certificate
• Police Official Report (BAP) if the incident is caused by a traffic accident
• Death certificate from hospital (if died in hospital)
• Supporting medical documents - X-Ray, MRI, Lab Results (if any)

Permanent Disability due to accident:

• Medical Resume
• Police Official Report (BAP) if the incident is caused by a traffic accident
• Supporting medical documents - X-Ray, MRI, Lab Results (if any)

Medical expenses due to accident:

• Medical Resume
• Details of costs/ invoice for treatment at hospitals/ traditional treatment
• Supporting medical documents - X-Ray, MRI, Lab Results (if any)
• Certification of Traditional Treatment

First aid replacement costs for accidents:

• Invoice Ambulans
• First Aid Replacement Costs for Accidents
• ID/Identity Card of the Provider of Assistance
• Statement Letter
• Invoice for First Aid Costs

Loss of Personal Items due to Theft/ Robbery:

• Police Report
• Photo evidence of physical violence

V. How long does it take to process a claim?

• The submission of a claim related to an accident must be reported a maximum of 30 (calendar) days after the incident.
• You have to complete the claim documents required maximum of 45 (calendar) days after the first claim submission. 
• PasarPolis will verify the claim documents within 1 business day after all documents are received in full. 
• PasarPolis will approve and pay the claim within 3 business days after the documents are verified.

Hope this article gives you clear information about GoCar passenger safety insurance. Have a safe trip!