Your GoPay Pinjam application may be rejected for different reasons. The type of rejection determines whether you can reapply or whether further action is required.

Below are some possible reasons.

There are issues with your data or documents

This may happen if there are issues with the information or documents you submitted, for example:

• The information provided is incomplete or doesn't match
• Your ID card (KTP) or selfie photo is unclear
• Your submitted documents cannot be processed
• There are inconsistencies in the information provided

What can you do?

When you reapply or are requested to update your data, review your information and documents to ensure they are complete, accurate, and clear

You don't currently meet GoPay Pinjam's requirements

Once you submit your data, GoPay Pinjam team will review it and decide the result.

The decision considers multiple factors, including data verification results, credit history, information from credit bureaus, and applicable product requirements and policies.

If there's any data that hasn't fulfilled the criteria, your application cannot be approved at that time.

What can you do?

• When you get a date to try again

You can retry your application after a certain period, according to the date shown in the app. When you retry your application, please make sure your information is up to date and accurate.

• When you’re not told when to try again

You may consider applying for another lending product from GoPay, such as GoPay Pinjam BPKB, GoPay Later, and GoPay Pinjam Modal (if you run a business).

If you experienced technical issues during the application process, you can contact Help for assistance.

Can Customer Service change my application result?

Customer Service can help explain the application process or assist with technical issues.

However, the outcome of your application review cannot be changed through Customer Service.